Refund & Exchange Policy
RETURNS & EXCHANGE POLICY
At Dia by Nadia, we aim to provide a smooth and reliable shopping experience. Please review our returns and exchange process below.
HOW TO CLAIM AN EXCHANGE
Step 1: Report the Issue (Defective/Wrong Items Only)
If you received a defective or incorrect item, report the issue through WhatsApp:
Monday to Friday | 10:00 AM – 6:00 PM (PST)
Send clear pictures of the defect or incorrect item. Our support team will verify your claim within 24 hours.
Important: When you receive your parcel, always take a picture of the shipping slip attached on the courier bag for order and payment reference. This helps with smooth processing of any future claims.
Step 2: Fill the Return/Exchange Form
A return/exchange form is included inside your parcel. Fill it with:
1. Name
2. Contact number
3. Order number
4. Reason for return/exchange
(If the form is missing, our customer care team can send you a digital version via WhatsApp.)
Step 3: Return the Item
Once your claim is approved, return the item
Contact our support team on WhatsApp for exact address and courier instructions.
Share the courier tracking receipt on WhatsApp after dispatching.
EXCHANGE PROCESS
After we receive and inspect your returned item:
- You will be issued store credit equal to your order value
- You can use this credit to place a new order on our website
- A flat delivery charge of Rs. 300 will apply when sending the exchanged item
IMPORTANT NOTES
1. Products must be unused, unwashed, unstitched, and in original condition with tags attached
2. Damaged, used, or washed items will not be accepted
3. If the issue is due to a defective or incorrect item, Dia by Nadia will bear the return courier charges
4. If exchange is due to personal preference (size, color, design), the customer bears the return courier cost
5. All exchanges must be requested within 7 days of delivery
SALE & DISCOUNTED ITEMS
- Items purchased at sale or discounted prices are eligible for exchange only if defective
- If a sale item is received in defective condition, it can be exchanged free of cost
- Exchanges of sale items due to personal preference will incur a Rs. 300 delivery charge
REFUND POLICY
Dia by Nadia follows a No Refund policy. Refunds will only be granted in exceptional cases where the product is out of stock.
- Refund processing time: 7-10 working days
- Shipping charges are non-refundable
- Original order value minus Rs. 300 handling fee will be refunded
ORDER CANCELLATION
Customers may cancel their order anytime before it is processed for shipment.
Dia by Nadia may cancel orders due to:
- Out-of-stock items
- Payment authorization failure
- Incorrect shipping details provided by customer
SIZE & FIT GUARANTEE
We recommend reviewing our detailed size guide before placing an order. All measurements are provided for each design. If you receive an item that doesn't match the size specifications, we will exchange it free of cost.
DAMAGED ITEMS IN TRANSIT
If your item arrives damaged due to courier handling:
1. Report immediately via WhatsApp with pictures
2. Our team will approve replacement
3. Dia by Nadia will bear all return and new delivery charges
CONTACT US FOR RETURNS
Monday to Friday | 10:00 AM – 6:00 PM (PST)
DISCLAIMER
Dia by Nadia reserves the right to deny any return or exchange claim if the product is damaged, washed, or missing original tags.
Last Updated: June 2026